Support

Moro

Questions, problems or ideas? Email katsanes+moro@gmail.com and you’ll hear back from the person who made Moro, usually within a couple of days.

It helps to include your iPhone model, its iOS version and what you were doing when it happened.

Restoring Premium

New iPhone, or reinstalled Moro? Open Moro, tap the gear on Today to open Settings, and tap Restore purchases. Make sure you’re signed in with the Apple Account you bought Premium with.

Cancelling or changing a subscription

Subscriptions are handled by Apple. In Moro, open Settings and tap Manage subscription, or go to Settings on your iPhone, tap your name, then Subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge. Everything you made in Moro stays when Premium ends.

Routines aren’t showing on my other devices

Moro syncs through your own iCloud account. Check that each device is signed in to the same Apple Account and that iCloud is on for Moro. Changes usually appear within a minute or two, and sometimes longer on a slow connection or in Low Power Mode. If you see “Sync paused”, your routines are still saved on that device and will sync once iCloud is available again.

Reminders aren’t arriving

Check that Remind me is on for the routine, and that the routine isn’t paused.
If Moro says “Reminders are off in iOS Settings”, tap Open Settings and allow notifications.
A Focus or Do Not Disturb can hold notifications back. You can allow Moro in that Focus’s settings.
Reminders skip days the routine isn’t scheduled and days you’ve already done it. For a few-times-a-week routine, they stop for the rest of the week once you’ve reached your number.

Reminders come at the wrong time

New routines use the start of their time of day, which you can change in Moro’s Settings under Your day. To change a single routine, open it and tap its reminder time.

Moro on Apple Watch

The Watch app is part of Premium. Add routines on your iPhone first; they appear on your Watch through iCloud.

Deleting your data

See Deleting your data in the Privacy Policy.